Legal
Refund, cancellation & delivery policy
Clear terms on how courses are delivered and when a refund applies.
How your course is delivered
All courses are delivered digitally. Self-paced courses are unlocked immediately after payment is confirmed and the access email is sent to the address used at enrolment. Live cohorts and in-person sessions are confirmed by email with the schedule and joining details before the start date. There is no physical shipment.
Cancellation by you
You may cancel an enrolment at any time before the course start date by writing to support@socialmediascaler.com from your registered email address.
Refunds
Live cohort and in-person enrolments cancelled at least 7 days before the start date are refunded in full. Cancellations within 7 days of the start date are refunded at 50%. Once a live course has started, fees are non-refundable. Self-paced courses may be refunded in full within 7 days of purchase provided no more than 20% of the lessons have been accessed.
Cancellation by us
If we cancel a course or a session and cannot reschedule it, you receive a full refund of the affected fee.
How refunds are paid
Approved refunds are returned to the original payment method. Refunds are initiated within 3 working days of approval and typically reach your account within 5 to 10 working days, depending on your bank.
Questions
For anything related to a cancellation or refund, write to support@socialmediascaler.com with your name, course and payment reference.